An office in Klang Valley should pick based on traffic priority: Unifi Business gives you cheap shared GPON bandwidth — RM149/month for 100Mbps with no SLA — while Maxis Dedicated Fiber guarantees uncontended throughput and formal service credits for roughly four times the price. A congested line costs billable hours; decide whether your office can afford that.
Why Contention Ratio Changes Everything
Unifi Business rides the same GPON optics as residential plans. Every subscriber on a splitter shares the upstream node trunk, so your “100Mbps” degrades when a 20-storey Menara TM or a Cyberjaya co-working building hits 9pm streaming traffic. Maxis Dedicated Fiber is a dedicated internet access (DIA) product: the provider edge port is provisioned at 1:1 for your circuit, and the public IP block is exclusive to your office. If you run a civil engineering studio in Bangsar South’s The Horizon, your upload of large drawing files stays flat on DIA but fluctuates wildly on GPON.
KL Offices: Speed, Pricing, and Contracts
TM’s Unifi Business plans start at 30Mbps for around RM79, jump to 100Mbps at RM149/month, 300Mbps at RM199/month, and 1Gbps at RM399/month on a 24-month contract. Installation is usually free, and you get one Wi-Fi router. There is no guaranteed throughput, and a static IP is an RM50/month add-on. Maxis Dedicated Fiber pricing is never published; typical quotes in the Golden Triangle and Petaling Jaya run RM700–900 for 20Mbps and RM1,500–2,000 for 50Mbps, also on 24 months. You pay for committed bandwidth, a /29 block of static IPs, and an account-managed support line.
Static IPs, VPN, and VoIP Realities
If your office runs a site-to-site IPsec VPN between a KL HQ and a Shah Alam warehouse, or hosts a CRM on a rented server, Unifi’s default dynamic IP forces DDNS hacks and quarterly rebinding work. The RM50/month static IP closes that gap, but upstream congestion still rattles jitter-sensitive SIP calls. Maxis DIA ships with routed IP space and stable latency — useful for Malaysian offices running Asterisk boxes or managed cloud phone systems with many concurrent SIP channels. Routing to Google Workspace and Microsoft 365 is also cleaner without contention spikes.
SLA Credits vs Best-Effort Downtime
The real kicker is the SLA. Unifi Business has no formal uptime credit; when a tractor in an industrial park like Shah Alam’s Bukit Raja severs the fiber, restoration happens on TM’s schedule — often the next business day. Maxis DIA quotes a 99.5% or 99.9% monthly uptime target, and missing it triggers pro-rated daily service credits on your invoice. A law firm in Menara AIA that misses a virtual court proceeding because of an unannounced line failure will appreciate that difference.
The Pragmatic Redundancy Play for Offices
Most 10- to 30-person offices do not need a binary pick. The standard Klang Valley setup is a dual-WAN router — pfSense or a MikroTik CCR2004 — with Maxis DIA handling mission-critical paths and Unifi Business carrying secondary traffic and backup failover. With LHDN e-invoicing now mandatory for expanding revenue tiers, a dropped portal connection during billing hours is an invoice deadline missed. Keep one of the two circuits on different physical infrastructure; in many older KL buildings both lines share TM’s trenches, which turns the redundancy into paperwork.
| Item | Key Feature | Best For |
|---|---|---|
| Unifi Business (GPON) | RM149/mo for 100Mbps, RM50/mo static IP, no SLA, shared contention | Retail, F&B, real-estate and small agency offices with light cloud usage |
| Maxis Dedicated Fiber (DIA) | 1:1 committed bandwidth, /29 IP block, 99.5%–99.9% SLA credits, RM700–900 for 20Mbps | Law firms, engineering studios, VoIP-dependent offices, managed cloud hosting |
| Dual-WAN combo (DIA + Unifi/4G) | pfSense/MikroTik failover, avoids simultaneous failure on identical infrastructure | Revenue-critical office ops: e-invoicing, POS systems, remote VPN access |
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